2021 Return Policy + Customer Care
Return Policy
Items purchased online or in store can be exchanged or returned for store credit in the form of a digital gift card within 14 days of receipt of item. Digital gift cards never expire and can be used on any item in the store or online. We do not accept returns for a refund under any condition.
Exchanges should be mailed to the store and must (1) be nicely folded in unwashed and unworn condition; (2) contain all original tags; (3) be returned with the receipt.
Canceled / excessively wrinkled orders are subject to a $5 restocking fee.
Customers are responsible for return shipping on any items sent back to the store and for items lost during return shipping.
Initiating an Exchange
To initiate an exchange, please send the following information to info@freemanseattle.com:
- Order number
- Item name, size, and color (if applicable)
- Reason for exchange and/or replacement request
Lost / Damaged Packages
Insurance is provided up to $100 directly from the shipping service. It is the customer's responsibility to purchase insurance if the total cost exceeds this amount for any items mailed back to the store. For packages lost or stolen in transit, please contact the shipping provider to file a claim directly.
International Customers
International purchases may be subject to customs fees and brokerage fees, which are the responsibility of the customer. We do not accept international exchanges or returns.
Sale/Promotional Pricing
In the event of a sale, no price adjustments will be offered or given on previously purchased items. All sales items are considered final sale and cannot be exchanged.
Freeman713 Broadway East
Seattle, WA 98102
Sale/Promotional Pricing
In the event of a sale, no price adjustments will be offered or given on previously purchased items.
Tax
Sales tax is charged on all purchases at our store and for any online purchases shipped to a Washington address.
Privacy
Freeman will never give or sell your name or personal information to any third party.
Conditions
Generally, items will ship within three business days of order. Please see our Shipping Policy page for more information.
Because Freeman shares inventory between our online and Seattle store, all online orders are subject to availability. In the rare event that a customer orders an item online that is no longer in stock, we will notify the customer and issue a full refund as soon as possible.
In the event that Freeman determines that an item was priced in error, we reserve the right to refuse the sale at the incorrect price and to re-offer the item at the correct price.
Caring for your Freeman raincoat
The fabric used to create your Freeman raincoat is a true two-ply, waterproof/breathable fabric that is extremely effective at keeping out the rain, but over time, dirt, grime and the oils in our hands all contribute to making the waterproof fabric less effective. Just like your car or bicycle occasionally requires simple maintenance, your Freeman jacket needs a little special attention from time to time. Here are few simple tips to make sure you and your jacket have a long and happy life together.
- We recommend being conservative with the frequency with which you machine-wash your jacket. When it is time, use only a front-load washing machine. Top loaders and their agitators are garment destroyers. Larger items, like a hooded Freeman jacket, can wrap themselves around the agitator, pulling and over-stressing many of the seams and parts of the fabric.
- Use only non-detergent soaps like Nikwax Techwash. Detergent soaps do not rinse clean from the surface of the fabric and actually attract water. Your Freeman jacket has a Durable Water Repellant (DWR) finish – it's your jacket's first line of defense against the rain and is what causes water to "bead" on the surface of the jacket, instead of soaking into the outer layer and causing wet spots. Detergent residue inhibits the functionality of the DWR finish and will cause wet spots to occur. The underlying waterproof membrane will keep the water out, but the jacket will feel heavy as these wet spots add weight.
- A sporadic cold wash and a fluff on low heat following the above guidelines will aid quite a bit in refreshing the performance of your Freeman. Over time, however, the DWR finish on the fabric will need some additional help as laundering and daily wear (bag straps, bus rides, and other factors) will slowly break it down. The underlying waterproof layer will continue to work, but again, you will notice areas of wetness, especially on the cuffs and around the pockets.
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If you'd like a professional laundering, the only place we recommend for a laundering and DWR treatment is Rainy Pass Repair, a company in the Wallingford neighborhood of Seattle that has been an expert in outdoor garment repair since 1986. Once your Freeman stops performing the way it did when you bought it, take it or mail it to Rainy Pass Repair.
- For the do-it-yourselfers, there are wash-in DWR treatments from brands like Nikwax and McNett. A proper laundering and DWR restoration will make your jacket like new again, and will assuredly aid in many years of happiness between you and your Freeman.
- If you have any further questions on care please don't hesitate to get in touch with us at info@freemanseattle.com